Refund policy

Last updated: November 9, 2026

This refund policy applies to purchases from Tail & Whisker Co., a pet accessories store.

30-day returns

You may request a return within 30 days of delivery for unused items in their original packaging.

How to start a return

Please contact us first at tailwhiskerco@gmail.com before sending anything back. We will provide return instructions after we review your request.

Damaged or defective items

If an item arrives damaged, defective, or incorrect, contact us promptly with photo proof. We will replace the item or issue a refund, as appropriate.

Return shipping

Unless the item arrived damaged or wrong, return shipping is paid by the customer. If we made an error or the item arrived damaged or incorrect, we will cover return shipping or arrange a prepaid label when available.

Refunds

After we receive and inspect an approved return, we will notify you. Approved refunds are issued to the original payment method. Banks and payment providers may need additional time to post the refund.

Exceptions

Items that are used, damaged after delivery (not shipping damage), missing packaging, or returned without prior contact may not be eligible for a full refund.

This policy does not limit rights you may have under applicable consumer protection laws.