Terms of service

Overview

Welcome to Tail & Whisker Co. ("we," "us," or "our"). We operate this online store and website, including related content, products, and services (the "Services"), as an online retailer of pet accessories. The Services are powered by Shopify.

These Terms of Service ("Terms"), together with our Privacy Policy, Shipping Policy, and Refund Policy, describe your rights and responsibilities. By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and accounts

You represent that you are at least the age of majority in your place of residence. You are responsible for accurate account and order information and for keeping login credentials secure.

2. Products and descriptions

We sell pet toys, beds, grooming gear, and related accessories. Orders are shipped through our shipping and fulfillment partners. We try to describe products accurately, but colors and appearance may vary on different screens. Product availability may change. We may discontinue products or limit quantities.

3. Orders and pricing

Placing an order is an offer to purchase. We may accept or decline orders. Prices are shown in USD and may change without notice. Taxes and any applicable fees are calculated at checkout when required. You authorize our payment processors to charge your selected payment method for the total due.

4. Shipping and risk of loss

Shipping is described in our Shipping Policy. Delivery times are estimates. Title and risk of loss pass when we (or our delivery partners) transfer products to the carrier, except where applicable law provides otherwise.

5. Returns and refunds

Returns and refunds are governed by our Refund Policy and by non-waivable consumer protection rights under applicable law.

6. Intellectual property

Store content, branding, logos, and materials are owned by Tail & Whisker Co. or its licensors. You may not copy or reuse them without permission, except for personal non-commercial browsing and ordering.

7. Prohibited uses

You may not misuse the Services, attempt unauthorized access, interfere with security, scrape the site in abusive ways, or use the Services for unlawful purposes.

8. Disclaimer of warranties

Except as required by law or expressly stated by us, the Services and products are provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of liability

To the fullest extent permitted by law, Tail & Whisker Co. and its partners are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, arising from your use of the Services or products. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnification

You agree to defend and indemnify Tail & Whisker Co. from claims arising out of your breach of these Terms or misuse of the Services, to the extent permitted by law.

11. Governing law

These Terms are governed by the laws of the State of Michigan, United States of America, without regard to conflict-of-law principles. Subject to applicable consumer protection laws, you and Tail & Whisker Co. agree that courts located in Michigan shall have jurisdiction over disputes arising from these Terms, except where prohibited by law.

12. Changes

We may update these Terms by posting a revised version on this page. Continued use of the Services after changes become effective constitutes acceptance, except where applicable law requires additional notice or consent.