Shipping policy
Last updated: November 9, 2026
Thank you for shopping with Tail & Whisker Co. This shipping policy explains how we process and deliver orders for our pet accessories store.
Free US shipping
We offer free shipping on all orders to destinations in the United States.
Where we ship
We currently ship to the United States only.
Order processing
Orders are processed in 1–3 business days (excluding weekends and holidays), after we receive your order.
Delivery estimates
Delivery times begin after your order ships and are estimates, not guarantees:
- Standard delivery: about 3–7 business days
- Some items ship from our international fulfillment center and take about 6–12 business days
Some orders may include items from more than one location and may arrive in separate packages.
Tracking
When your order ships, we will email tracking information when it is available. Carrier tracking can take additional time to update.
Address accuracy
Please confirm your shipping address at checkout. Contact us as soon as possible if you need a correction before the order ships.
Lost, damaged, or delayed packages
If your package is lost, damaged, or delayed, contact us at tailwhiskerco@gmail.com and we will help resolve the issue with the carrier or our delivery partners.
Questions
Email us at tailwhiskerco@gmail.com.